Cisco Cisco IPCC Web Option User Guide

Agent by Peripheral Reports

2      IPCC Agent Report Templates

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

agtper24: Agent Peripheral Performance Summary Daily Report

The enterprise name of the peripheral and its ID.

Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent 
worked when doing this task. 

Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.

Derived from: Media_Routing_Domain.EnterpriseName

Subject

A table of all agents on the selected peripheral(s) 

showing each agent's performance summary data 

(logged on time, ASA, and time allocations across 

all agent states), gathered in day increments.

Note: This report displays the same data as the 

Agtper23 report, except the data here is broken 

down by day instead of by half hour.

Fields applicable to a voice domain only are 

prefixed with an asterisk (*). Such fields are not 

applicable for e-mail or collaboration media.

Purpose

To show agent daily performance for all the agents 

connected to the selected peripheral(s) during the 

selected time period.

Applicable environment

IPCC and/or ICM

Template type

Historical table

Sort order

By peripheral, then by media routing domain, 

agent's last name, first name, and date and time

Drilldowns available

No

Schema database tables

Agent

Agent_Skill_Group_Half_Hour

Person

Peripheral

Media_Routing_Domain

Skill_Group