Cisco Cisco IPCC Web Option User Guide
Agent By Team Reports
2 IPCC Agent Report Templates
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
agteam03: Agent Logout Status By Team Report
Data:
Agent Team
The name of the agent team.
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent teams' primary supervisor.
Derived from: Person.LastName + ', ' + Person.FirstName
Agent Name
The agent's last name and first name.
Derived from: Person.LastName + ', ' + Person.FirstName
Agent Enterprise Name
The last name and first initial of the agent and the ICM software's name of the
peripheral with which the agent is associated. One agent can be logged into more than
one peripheral if they are working in more than one media routing domain.
peripheral with which the agent is associated. One agent can be logged into more than
one peripheral if they are working in more than one media routing domain.
Derived from: Agent.Enterprisename
Overview:
Subject
A table of agents by selected team showing the Logon
duration, and the logout date and time for each agent.
Purpose
To show ONLY agents who have logged out from the
selected team(s) during the selected interval.
Applicable
environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By agent team, agent last name, agent first name, media
routing domain, and logon date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Team
Agent_Team_Member
Agent_Logout
Person
Media_Routing_Domain