Cisco Cisco IPCC Web Option User Guide

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

Agent By Team Reports

2      IPCC Agent Report Templates

agteam22: Agent Team Task Summary Daily Report

The Enterprise Name of the agent team and the agent team ID.

Derived from: Agent_Team.EnterpriseName + Agent_Team.AgentTeamID

The agent team's primary supervisor.

Derived from: Person.LastName + ' ' + Person.FirstName

Subject

A table summary of agent call/task data for all the agents 

within the selected agent team(s), gathered in day 

increments.

Note: This report contains the same data as the Agteam21 

report except that here the data is gathered by day rather 

than by half-hour.

Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show agent team daily activity (calls/tasks) for the 

selected time period.

Applicable 

environment

IPCC and or ICM

Template type

Historical table

Default sort order

By agent team, media routing domain, agent last name, 

agent first name, and date and time

Drilldowns available

No

Schema database 

tables

Agent

Agent_Skill_Group_Half_Hour

Agent_Half_Hour

Agent_Team

Agent_Team_Member

Person

Media_Routing_Domain

Skill_Group