Cisco Cisco IPCC Web Option User Guide

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

IPCC Call Type Real-Time Reports

3      IPCC CallType Reports

caltyp26: Call Type Tasks Offered Over Half Hour

The enterprise name for the call type

Derived from: Call_Type.EnterpriseName

Subject

Bar chart of tasks offered to CallTypes since the end of the last half 
hour interval.

Purpose

This report provides information on the number of tasks offered to 
specified call types in the current half hour interval.

Applicable environment

IPCC and/or ICM

Template type

Real-time graph

Default sort order

By call type

Drilldowns available

No

Schema database table

Call_Type
Call_Type_Real_Time