Cisco Cisco IPCC Web Option User Guide

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

IPCC Enterprise Skill Group Reports

5      IPCC Skill Group Report Templates

The member skill group's enterprise name and ID.

Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID

The first and last name of the agent.

Derived from:  Person.FirstName + Person.LastName 

entskg30: IPCC Enterprise Skill Group Status Real Time Report

The enterprise skill group's enterprise name and ID. 

Derived from: Enterprise_Skill_Group.EnterpriseName 
(Enterprise_Skill_Group.EnterpriseSkillGroupID)

The number of calls currently queued to the skill group at the CallRouter and at the 
local ACD queue. 

Derived from: Skill_Group_Real_Time.RouterCallsQNow + 
Skill_Group_Real_Time.CallsQueuedNow

Subject

A table of the selected enterprise skill group(s) showing real-time 
skill group statistics 
Note: If a call is queued to an Enterprise skill group, then the call 
will be queued at each peripheral skill group that belongs to the 
enterprise skill group. Therefore one call queued to an enterprise 
skill group composed of five peripheral skill groups will show up as 
5 calls.
Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

To show the current status of the selected enterprise skill groups.

Applicable environment

IPCC only

Template type

Real-time table

Default sort order

By enterprise skill group.

Drilldowns available

Yes

Schema database 
tables

Skill_Group
Enterprise_Skill_Group
Skill_Group_Real_Time
Enterprise_Skill_Group_Member