Cisco Cisco IPCC Web Option User Guide
Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
trkgrp23: IVR Ports Performance Half Hour Report
Data:
IVR Ports
The name of the IVR port used by the trunk group.
Derived from: Trunk_Group.EnterpriseName
DateTime
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
HH:MM:SS (hour, minute, second) format.
Derived from: Trunk_Group_Half_Hour.DateTime
Ports
The number of ports in the group in service at the end of the half hour interval.
Derived from: Trunk_Group_Half_Hour.TrunksInService
% Busy
The percentage of time that the trunk groups in service were busy in the half hour
interval.
interval.
Derived from: Trunk_Group_Half_Hour.AllTrunksBusyToHalf /
Trunk_Group_Half_Hour.InServiceTimeToHalf
Trunk_Group_Half_Hour.InServiceTimeToHalf
All Ports Busy
The total time, in HH:MM:SS (hours, minutes, seconds), in the half hour interval, that
all ports in the group were busy.
all ports in the group were busy.
Derived from: Trunk_Group_Half_Hour.AllTrunksBusyToHalf
Group Summary
Summary of each field for each IVR Port for each interval.
Overview:
Subject
A table of half-hour counts of IVR ports in-service, ports idle, and
the time HH:MM:SS (hours, minutes, seconds) that all ports were
busy
the time HH:MM:SS (hours, minutes, seconds) that all ports were
busy
Purpose
To show the performance of IVR ports for the selected time
period.
period.
Applicable
environment
environment
IPCC
Template type
Historical table
Default sort order
By IVR port trunk group and then by date and time.
Drilldowns available
No
Schema database
tables
tables
Trunk_Group
Trunk_Group_Half_Hour
Trunk_Group_Half_Hour