Cisco Cisco IPCC Web Option User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Outbound Option Historical Reports
8 Outbound Option (Blended Agent) Reports
dialer10: Dialer Call Result Summary Half Hour Report
Overview:
Subject
Outbound Option Dialer:
Data for contacts, voice, busy, answering machine, and other
detects by the dialer, gathered in half-hour increments.
Data for contacts, voice, busy, answering machine, and other
detects by the dialer, gathered in half-hour increments.
Purpose
To show the status of each dialer for the selected time period.
Applicable
environment
environment
Outbound Option (IPCC and/or ICM)
Template type
Historical table
Default sort order
By dialer and then by date and time.
Drilldowns available
No
Schema database table
Dialer
Dialer_Half_Hour
Dialer_Half_Hour