Cisco Cisco IPCC Web Option User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Agent By Agent Reports
2 IPCC Agent Report Templates
agent26: Agent Consolidated Daily Report
Data:
Agent Name
The last and first name of the agent and the agent's ID (in parentheses) in the skill
group in which agent resides.
group in which agent resides.
Derived from:
Person.LastName ", " Person.FirstName and
Agent_Skill_Group_Half_Hour.SkillTargetID
Person.LastName ", " Person.FirstName and
Agent_Skill_Group_Half_Hour.SkillTargetID
Overview:
Subject
A table of selected agents showing agent call statistics
and agent time allocations, gathered in day increments.
Note: Completed tasks are all the tasks which com-
pleted during the time shown (that is, on the row in
the report) and includes any tasks or calls that began
in a prior time frame but completed in the selected
time.
This is the same report as the Agent25 report except
This is the same report as the Agent25 report except
that the data here is by day rather than by half-hour.
Fields applicable to a voice domain only are prefixed
Fields applicable to a voice domain only are prefixed
with an asterisk (*). Such fields are not applicable for
e-mail or collaboration media.
Purpose
To show daily agent activity and performance for the
selected time period.
Note: This report includes columns from both the
Agent22 and the Agent24 reports for those supervisors
that would prefer all the information on one report and do
not need the details provided by the separate Call
Summary and Performance Summary reports.
Applicable
environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By agent last name, first name, media routing domain,
skill group, and date
Drilldowns available
No
Schema database
tables
Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Agent_Half_Hour