Cisco Cisco Unified Contact Center Enterprise 9.0(1) User Guide

Agent By Team Reports

2      IPCC Agent Report Templates

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

agteam27: Agent Team Historical All Fields Report

Subject

A table of all the agents in the selected teams listing all the 

available agent historical report data for the selected 

interval.

Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Note: In the following descriptions, agent-dialed 

outbound calls or tasks are different from Outbound 

Option calls that are program-dialed outbound calls. Only 

fields specified as Outbound Option contain automated call 

data. In all other cases, outbound calls are agent-dialed 

ones.

Purpose

To show all the available agent-team historical report data 

in the Agent_Skill_Group_Half_Hour database table so 

that you can select which data you want for a customized 

agent-team historical report.

Lists all the available report team data from the 

Agent_Skill_Group_Half_Hour database table for each 

selected team during the time period selected when the 

report is generated.

Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to 

suit your needs. If that is not acceptable, you can also use 

a third-party tool to customize your report. 

Applicable 

environment

IPCC and/or ICM

Template type

Historical table

Default sort order

agent team, media routing domain, agent last name, 

agent first name, and date and time

Drilldowns available

No

Schema database 

tables

Agent

Agent_Skill_Group_Half_Hour

Agent_Team

Agent_Team_Member

Person

Media_Routing_Domain

Skill_Group