Cisco Cisco Unified Intelligent Contact Management Software User Guide
IN-7
WebView Template Reference Guide for Cisco IPCC Enterprise and Hosted Editions
Index
perskg31
IPCC Peripheral Skill Group Task Summary
Half Hour Report
perskg32
IPCC Peripheral Skill Group Task Summary
Daily Report
perskg33
IPCC Peripheral Skill Group Performance
Summary Half Hour Report
perskg34
IPCC Peripheral Skill Group Performance
Summary Daily Report
perskg35
IPCC Peripheral Skill Group Consolidated
Half Hour Report
perskg36
IPCC Peripheral Skill Group Consolidated
Daily Report
persvc20
Peripheral Service for IVR Queue Half Hour
Report
persvc21
Peripheral Service IVR Queue Daily
Report
persvc22
Peripheral Service IVR Self-Service Half
Hour Report
persvc23
Peripheral Service IVR Self-Service Daily
Report
persvc24
Peripheral Service Agent Half Hour
Report
persvc25
Peripheral Service Agent Daily Report
persvc26
Peripheral Service Historical All Fields
Report
persvc27
Peripheral Service Real Time All Fields
Report
S
scrque01
Script Queue Node Real Time Report
skill group reports
T
trkgrp04
Trunks Real Time All Fields Report
trkgrp12
Trunks Historical All Fields Report
trkgrp20
All Ports Busy Real Time Report
trkgrp21
IVR Ports Idle & In Service Real Time
Report
trkgrp22
IVR Ports Status Real Time Report
trkgrp23