Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 3 CallType Reports
IPCC Call Type Historical Reports
> Interval 9: Ans
The number of calls answered within the remaining time in the report time period
measured in minutes and seconds. For example: > 43:08
measured in minutes and seconds. For example: > 43:08
Derived from: Call_Type_Half_Hour.AnsInterval10
> Interval 9: Aban
The number of calls abandoned within the remaining time in the report time period
measured in minutes and seconds. For example: > 43:08
measured in minutes and seconds. For example: > 43:08
Derived from: Call_Type_Half_Hour.AbandInterval10
Call Type Summary
A summary of each field for each call type.
caltyp32: Call Type Abandon/Answer Distribution Report
Overview:
Subject
A table showing the running (constantly being updated) totals of
answered and abandoned calls across daily intervals for each call
type. The intervals are measured in minutes and seconds. The
header time format is MM:SS.
This report shows the numbers for each interval separately. This
report is the same as the caltyp31 report minus the half-hour
summaries. There are no data field summaries in this report
since the headings are different for each call type.
You can configure call type intervals at the call type level using
the ICM Configuration Manager's CallType tool or at the system
level using the Configuration Manager's System Information tool.
A default set of intervals is provided at the system level.
Note: Reports can show up to ten intervals. You can configure up
to nine intervals with the tenth interval showing all the remaining
data. Intervals not configured appear as blank intervals in the
report. Blank intervals can only appear after configured ones.
You should configure call type intervals in relation to your service
levels. See Call Type Interval Reporting for more information.
There is no DateTime field in this report since reports on a
distribution of calls over the entire reporting time range with no
breakdowns into date and time.
No report headers will display if the report is run over a period of
time when no data is present. This happens because the report
interval headers depend on the data.
answered and abandoned calls across daily intervals for each call
type. The intervals are measured in minutes and seconds. The
header time format is MM:SS.
This report shows the numbers for each interval separately. This
report is the same as the caltyp31 report minus the half-hour
summaries. There are no data field summaries in this report
since the headings are different for each call type.
You can configure call type intervals at the call type level using
the ICM Configuration Manager's CallType tool or at the system
level using the Configuration Manager's System Information tool.
A default set of intervals is provided at the system level.
Note: Reports can show up to ten intervals. You can configure up
to nine intervals with the tenth interval showing all the remaining
data. Intervals not configured appear as blank intervals in the
report. Blank intervals can only appear after configured ones.
You should configure call type intervals in relation to your service
levels. See Call Type Interval Reporting for more information.
There is no DateTime field in this report since reports on a
distribution of calls over the entire reporting time range with no
breakdowns into date and time.
No report headers will display if the report is run over a period of
time when no data is present. This happens because the report
interval headers depend on the data.
Purpose
To get an overview in separate daily intervals of the distribution
of answered and abandoned calls.
of answered and abandoned calls.
Applicable
environment
environment
IPCC
Template type
Historical table
Default sort order
By call type enterprise name and then by date and time