Cisco Cisco IP Contact Center Release 4.6.2 User Guide
4-27
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
Recovery Day
A value used internally by ICM software to track virtual time.
Derived From: Service_Half_Hour.RecoveryDay
Recovery Key
A value used internally by ICM software to track virtual time.
Derived From: Service_Half_Hour.RecoveryKey
Missing Tasks
The number of tasks whose Start Task Timeout Period expired in this half-hour interval.
Derived From: Service_Half_Hour.NumMissingTasks
SL Type
The default value that indicates how ICM software calculates the service level (that is,
how it handles abandoned calls in calculating the service level). You can override this
default for individual services.
how it handles abandoned calls in calculating the service level). You can override this
default for individual services.
Derived From: Service_Half_Hour.ServiceLevelType
DB DataTime
The date and time that data was last written to the ICM historical database (HDS) from
the logger database. This is different from the time that the data was created. This is
useful if you are extracting data from the historical database and you want to see when
it was last updated.
the logger database. This is different from the time that the data was created. This is
useful if you are extracting data from the historical database and you want to see when
it was last updated.
Derived from: Service_Half_Hour.DbDatetime
Summary
Summaries for each field in the table.
persvc27: Peripheral Service Real Time All Fields Report
Overview:
Subject
A table of all the selected peripheral services listing all the
available service real-time report data.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Note: In the following descriptions, agent-dialed outbound calls
or tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as Outbound
Option contain automated call data. In all other cases, outbound
calls are agent-dialed ones.
available service real-time report data.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Note: In the following descriptions, agent-dialed outbound calls
or tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as Outbound
Option contain automated call data. In all other cases, outbound
calls are agent-dialed ones.