Cisco Cisco IP Contact Center Release 4.6.2 User Guide
C H A P T E R
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
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Trunk group for IP-IVR reports
The trunk group IP-IVR templates are applicable for service control IVRs. They show how
busy IVR ports are so you can ascertain if more ports are needed to adequately run the
Contact Center.
IVR ports have to be put into a trunk group in order to route calls to them. The Service
Control protocol returns the number of ports and its status to ICM, so that ICM can report
on them. Each Trunk Group represents one IVR platform (machine). A network trunk group
is a set of IVRs.
busy IVR ports are so you can ascertain if more ports are needed to adequately run the
Contact Center.
IVR ports have to be put into a trunk group in order to route calls to them. The Service
Control protocol returns the number of ports and its status to ICM, so that ICM can report
on them. Each Trunk Group represents one IVR platform (machine). A network trunk group
is a set of IVRs.
Trunk Group for IP IVR Report Templates
The following table lists the trunk group for IP IVR report templates.
Template
Type
Description
real-time table
All the available trunk real-time report data in
the Trunk_Group_Real_Time database table
the Trunk_Group_Real_Time database table
historical table
All the available trunk historical report data in
the Trunk_Group_Half_Hour database table
the Trunk_Group_Half_Hour database table
real-time bar
graph
graph
The number of seconds that all IVR ports in
the selected IVR group have been busy for the
current half-hour interval
the selected IVR group have been busy for the
current half-hour interval
real-time bar
graph
graph
The number of IVR ports in the selected IVR
group that are idle and the number of IVR
ports that are busy with a call
group that are idle and the number of IVR
ports that are busy with a call