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Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 8      Outbound Option (Blended Agent) Reports
Outbound Option Real-Tme Reports
Zone 2 Duration
The total Zone 2 time. Work Duration = End Work Time – Start Work Time.
Derived from: (((Campaign.WorkEndHours * 60) + 
 (Campaign.WorkEndMinutes)) - ((Campaign.WorkStartHours * 60) + (Cam-
paign.WorkStartMinutes)))
camqry05: Call Summary Count Of Query Rule Within Campaign Real Time
See 
 for an illustration of this report.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Total Records
The total number of records.
Derived from: Campaign_Query_Rule_Real_Time.TotalCount
Available
The number of available records.
Derived from: (Campaign_Query_Rule_Real_Time.TotalCount - 
(Campaign_Query_Rule_Real_Time.VoiceCount +  
Campaign_Query_Rule_Real_Time.ClosedCount))
Overview:
Subject
Outbound Option Campaign Query Rule: 
Each query rule within a campaign.
Purpose
To display the status of each query rule within a campaign.
Applicable 
environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By campaign name and then by query rule name
Drilldowns available
No
Schema database 
tables
Campaign 
Campaign_Query_Rule_Real_Time 
Query_Rule