Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2 Agent Report Templates
Agent By Agent Reports
agent25: Agent Consolidated Half Hour Report
See
, for an illustration of this report.
Data:
Agent Name
The last and first name of the agent and the agent's ID (in parentheses) in the skill
group in which agent resides.
Derived from:
group in which agent resides.
Derived from:
Person.LastName ‘ , ‘ Person.FirstName and
Agent_Skill_Group_Half_Hour.SkillTargetID
Agent_Skill_Group_Half_Hour.SkillTargetID
Overview:
Subject
A table of all agents in the selected skill groups showing
each agent's daily task statistic totals and agent time
allocations, gathered in day increments.
Note: Completed tasks are all the tasks that completed
during the time shown (that is, on the row in the report).
This includes any tasks which began before the time frame
shown. However, this does not include tasks where the
caller abandoned in the local ACD queue.
This report contains the same data as the Agtskg25 report
except that here the data is gathered by day rather than
by half hour.
Fields applicable to a voice domain only are prefixed with
an asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show skill group activity and performance for the
selected time period.
Applicable
environment
ICM and/or IPCC
Template type
Historical table
Default sort order
By last name, first name, media, skill group, and then by
date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Person
Skill_Group
Media_Routing_Domain