Cisco Cisco IP Contact Center Release 4.6.2 User Guide

The number of calls transferred out by agents during the half-hour interval. 
Derived from: Agent_Skill_Group_Half_Hour.NetTransferredOutCallsToHalf

See 

, for an illustration of this report.

The media routing domain into which the agent is logged. 
Derived from: Media_Routing_Domain.EnterpriseName

Subject

An overall summary of the not ready status of agents in a given time period. 

For  details on individual sessions, see the Agent31 report.

Note: The report only returns accurate data for COMPLETED Not Ready 
activity. Rows in the report that have a asterisk (*) have incomplete data and 
therefore the calculations in them will not be accurate.

Important: If you want to report on agent Not Ready reason codes, configure 
the Not Ready Reason codes in the ICM Configuration Manager AND on the 
agent desktop software (CTI or Cisco Agent Desktop). Also, in an IPCC 
environment, ensure that agent event detail is enabled on the CallManager 
peripheral. It is enabled by default in the ICM Configuration Manager only 
for the IPCC peripheral.

Purpose

To check overall historical agent availability.

Applicable 
environment

IPCC and/or ICM

Template type

Historical table

Default sort order

By Person.LastName, Person.FirstName, 
 Media_Routing_Domain.EnterpriseName, and 
Reason_Code.ReasonCodeName 

Drilldowns available

No

Schema database table

Media_Routing_Domain 

 

Person 

 

Agent 

 

Agent_Event_Detail 

 

Reason_Code