Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2 Agent Report Templates
Agent by Peripheral Reports
agtper03: Agent Peripheral Media Logout Status Report
Data:
Peripheral
The enterprise name and ID number of the peripheral on which the agent is working.
Derived from: Peripheral.EnterpriseName
Derived from: Peripheral.EnterpriseName
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + ’ , ’ + Person.FirstName
Derived from: Person.LastName + ’ , ’ + Person.FirstName
Media
The media routing domain from which the agent is logged off.
Derived from: Media_Routing_Domain.EnterpriseName
Derived from: Media_Routing_Domain.EnterpriseName
Agent Enterprise Name
The last name and first initial of the agent and the ICM system name of the peripheral
with which the agent is associated. One agent can be logged into more than one
peripheral if they are working in more than one media routing domain.
Derived from: Agent.EnterpriseName
with which the agent is associated. One agent can be logged into more than one
peripheral if they are working in more than one media routing domain.
Derived from: Agent.EnterpriseName
Overview:
Subject
A table of all agents on the selected peripheral(s) showing each agent's
Logon duration and logout date and time.
Logon duration and logout date and time.
Purpose
To show ONLY agents who have logged out from the selected
peripheral(s) during the selected interval.
peripheral(s) during the selected interval.
Applicable environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By peripheral, then by agent's last name, first name, and media routing
domain
domain
Drilldowns available
No
Schema database tables
Agent
Agent_Logout
Person
Peripheral
Media_Routing_Domain