Cisco Cisco IP Contact Center Release 4.6.1 User Guide
2-185
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2 Agent Report Templates
Agent By Team Reports
Agent by Team Real-Time Reports
•
•
•
•
•
IPCC and/or ICM
historical table
Agent half-hour activity and
performance for all the agents in the
selected team(s) during the selected
half-hour interval(s).
performance for all the agents in the
selected team(s) during the selected
half-hour interval(s).
IPCC and/or ICM
historical table
Agent daily activity and
performance for all the agents in the
selected team(s) during the selected
day interval(s).
performance for all the agents in the
selected team(s) during the selected
day interval(s).
IPCC and/or ICM
historical table
All the report data available from he
Agent_Skill_Group_ Half_ Hour
table, organized by agent team and
then by agent within the team.
Agent_Skill_Group_ Half_ Hour
table, organized by agent team and
then by agent within the team.
This report is for online
viewing or for exporting to
Excel. It is not formatted for
printing.
viewing or for exporting to
Excel. It is not formatted for
printing.
IPCC and/or ICM
real-time table
All the report data available
from the Agent_Real_Time
table, organized by agent
team and then by agent
within the team.
This report is for online
viewing or for exporting to
Excel. It is not formatted for
printing.
table, organized by agent
team and then by agent
within the team.
This report is for online
viewing or for exporting to
Excel. It is not formatted for
printing.
IPCC and/or ICM
real-time table
Table showing the skill
groups assigned to the
agents for a given team.
agents for a given team.
IPCC and/or ICM
real-time table
A table summary of the num-
ber of agents in various
real-time states.
real-time states.