Cisco Cisco IP Contact Center Release 4.6.1 User Guide
3-7
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 3 CallType Reports
IPCC Call Type Real-Time Reports
Flow Out
The number of tasks that executed a Requalify or Call Type node and flowed to another
call type during during the rolling five minute interval.
call type during during the rolling five minute interval.
See
.
Derived from: Call_Type_Real_Time.OverflowOutTo5
Calls Error
The number of errors for tasks of this type in the current half-hour interval.
Derived from: Call_Type_Real_Time.ErrorCountToHalf
Calls Other
The number of tasks of this type that ICM software routed to the Return nodes and
tasks that RONAd (were Redirected On No Answer) and tasks that were routed to
non-agent targets such as a label during the half-hour interval.
tasks that RONAd (were Redirected On No Answer) and tasks that were routed to
non-agent targets such as a label during the half-hour interval.
Derived from: (Call_Type_Real_Time.ReturnBusytoHalf +
Call_Type_Real_Time.ReturnRingtoHalf +
Call_Type_Real_Time.ReturnRingtoHalf +
Call_Type_Real_Time.ReturnReleaseHalf +
Call_Type_Real_Time.CallsRONAHalf +
Call_Type_Real_Time.CallsRONAHalf +
Call_Type_Real_Time.CallsRoutedNonAgentHalf)
Avg Aban Time
The average time of abandoned calls for this call type during the rolling five minute
interval, measured in HH:MM:SS (hours,minutes,seconds) format..
interval, measured in HH:MM:SS (hours,minutes,seconds) format..
Derived from: Call_Type_Real_Time.CallDelayAbandTimeTo5 /
Call_Type_Real_Time.TotalCallsAbandTo5
Call_Type_Real_Time.TotalCallsAbandTo5
Report Summary
The total for each field for all call types.
caltyp24: Call Type Real Time All Fields Report
Overview:
Subject
A table of all the selected call types listing all the available call
type real-time report data.
type real-time report data.
Purpose
To show all the available call-type real-time data in the
Call_Type_Real_Time database table so that you can select which
data you want for a customized call-type real-time report.
Note: This report is designed to be saved and exported or copied
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If
that is not acceptable, you can also use a third-party tool to
customize your report.
Call_Type_Real_Time database table so that you can select which
data you want for a customized call-type real-time report.
Note: This report is designed to be saved and exported or copied
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If
that is not acceptable, you can also use a third-party tool to
customize your report.
Applicable environment
IPCC and/or ICM
Template type
Real-time table