Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 3 CallType Reports
IPCC Call Type Historical Reports
Call Type Summary
A summary of each field for each call type.
caltyp34: Call Type Abandon/Answer Cumulative Distribution Report
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
Overview:
Subject
A table of selected call types showing the running (accumulative)
totals of answered and abandoned calls across daily intervals.
The intervals are measured in minutes and seconds.
This report is the same as the caltyp33 report except that this
report does not have half-hour summaries.
There is no summary in this report since headers are different for
each call type. You can configure the buckets using the ICM
Configuration Manager's CallType tool or at the system level
using the Configuration Manager's System Information tool. A
default set of bucket intervals is provided at the system level.
Headers are formatted in minutes and seconds (MM:SS). See Call
Type Interval Reporting for more information.
Note: Any intervals not configured appear as blank intervals in
the report. Blank intervals can only appear after configured ones.
There is no DateTime field in this report since reports on a
distribution of calls over the entire reporting time range with no
breakdowns into date and time.
No report headers will display if the report is run over a period of
time when no data is present. This happens because the report
interval headers depend on the data.
totals of answered and abandoned calls across daily intervals.
The intervals are measured in minutes and seconds.
This report is the same as the caltyp33 report except that this
report does not have half-hour summaries.
There is no summary in this report since headers are different for
each call type. You can configure the buckets using the ICM
Configuration Manager's CallType tool or at the system level
using the Configuration Manager's System Information tool. A
default set of bucket intervals is provided at the system level.
Headers are formatted in minutes and seconds (MM:SS). See Call
Type Interval Reporting for more information.
Note: Any intervals not configured appear as blank intervals in
the report. Blank intervals can only appear after configured ones.
There is no DateTime field in this report since reports on a
distribution of calls over the entire reporting time range with no
breakdowns into date and time.
No report headers will display if the report is run over a period of
time when no data is present. This happens because the report
interval headers depend on the data.
Purpose
To show the hour-hour status of call types for the selected time
period.
period.
Applicable
environment
environment
IPCC only
Template type
Historical table
Default sort order
By call type and then by date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour
Bucket_Interval
Bucket_Interval