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Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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4-3
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 4      Peripheral and Peripheral Service Report Templates
About Peripheral Reports
Mode
The current mode of the peripheral as reported by the Peripheral Gateway (PG).
0 = off-line
1 = on-line
2 = on-line using backup processor
Derived from: Peripheral_Real_Time.Mode
Service Level30
The service level for the peripheral for the current half hour. For more on service levels, 
see About_Service_Levels.
Derived from: Peripheral_Real_Time.ServiceLevelHalf
Service Level Today
The service level for the peripheral since midnight. For more on service levels, see 
About_Service_Levels.
Derived from: Peripheral_Real_Time.ServiceLevelToday  
periph06: VRU Peripheral Capacity Report
See 
 for an illustration of this report.
Data:
VRU Peripheral Name
The peripheral's enterprise name.
Derived from: Peripheral.EnterpriseName 
Overview:
Subject
(for VRU peripherals only) A table showing statistics about the 
number of simultaneous calls in progress over time on the 
selected VRUs.
Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.
Purpose
To show VRU performance and understand its capability.
Applicable 
environment
IPCC Enterprise and/or ICM. This report is not applicable in an 
IPCC System PG deployment.
Template type
Historical table
Default sort order
By Peripheral
Drilldowns available
No
Schema database 
tables
Peripheral 
Peripheral_Half_Hour