Cisco Cisco IP Contact Center Release 4.6.1 User Guide
4-11
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
Total Aban Wait Time
The total amount of time spend on the calls included in the Tasks Aban column.
NOTE: When ICM is connected with IPCC through an IPCC Gateway PG, this value is
incremented by any condition on the child that causes the call to terminate while in the
queue.
incremented by any condition on the child that causes the call to terminate while in the
queue.
Derived from: Service_Half_Hour.DelayQAbandTimeToHalf
SL Aban Ignored
This column is undefined.
SL Aban Positive
This column is undefined.
SL Aban Negative
This column is undefined.
Tasks Routed
The number of calls routed by the IPCC/ICM software to this IVR service in this half
hour. This does not equal the number of calls associated with the service that left the
IVR in this half hour..
hour. This does not equal the number of calls associated with the service that left the
IVR in this half hour..
Derived from: Service_Half_Hour.CallsRoutedToHalf
Service Summary
A summary for each service for the interval.
Report Summary
A summary for all services for the interval.
persvc22: Peripheral Service IVR Self-Service Half Hour Report
Overview:
Subject
A table summary of the activity of the selected IVR self-service(s),
gathered in half-hour increments
gathered in half-hour increments