Cisco Cisco IP Contact Center Release 4.6.1 User Guide

The count of calls that are redirected with no answer within the skill group service level 
threshold during the rolling five minute interval.

Derived from: Skill_Group_Real_Time.ServiceLevelCallsDequeuedTo5

The enterprise skill group in which the agent resides.

Derived from: Enterprise_Skill_Group.EnterpriseName 

The member skill group's enterprise name and ID.

Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID

The first and last name of the agent.

Derived from:  Person.FirstName + Person.LastName 

Subject

A table listing all the agents currently logged out of the selected 
enterprise skill group(s)  
This report displays the same data as the Perskg29 report, except 
that this report is first organized by enterprise skill group rather 
than by media.
Note: If an agent is a member of an enterprise skill group, then 
the agent will be considered logged into each member peripheral 
skill group. Therefore, one agent logged into one enterprise skill 
group composed of five peripheral skill groups will show up as 5 
agents.

Purpose

To list all the agents currently logged out of an enterprise skill 
group(s). 

Applicable environment

IPCC and/or ICM

Template type

Real-time table

Default sort order

By enterprise skill group, then by skill group, and then by agent 
within the skill group.

Drilldowns available

Yes

Schema database 
tables

Enterprise_Skill_Group 
Skill_Group 

Agent 

Skill_Group_Member 
Agent_Skill_Group_Real_Time