Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 5 Skill Group Report Templates
IPCC Peripheral Skill Group Reports
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perskg01: Peripheral Skill Group Status Real Time Report
See
for an illustration of this report.
Data:
Not Ready
The number of agents in the skill group in the Not Ready state during an interval.
Derived from: Skill_Group_Real_Time.NotReady
Not Active
The number of agents in the skill group who are NOT currently involved in tasks and
who are ready to accept calls or tasks.
who are ready to accept calls or tasks.
Derived from: Skill_Group_Real_Time.Avail
Overview:
Subject
A bar graph of the selected Peripheral Skill Group(s) showing the
number of agents in each skill group in the Not Ready, Not Active,
Active, Reserved, BusyOther, Hold, Interrupted, and Wrap-Up
states.
number of agents in each skill group in the Not Ready, Not Active,
Active, Reserved, BusyOther, Hold, Interrupted, and Wrap-Up
states.
Purpose
To show the current status of the selected peripheral skill group(s).
Applicable environment
IPCC and/or ICM
Template type
Real-time bar graph
Default sort order
By media routing domain and then by skill group
Drilldowns available
No
Schema database table
Media_Routing_Domain
Skill_Group
Skill_Group
Skill_Group_Real_Time