Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Tme Reports
Closed
The number of contacts attempted.
Derived from: Campaign_Query_Rule_Real_Time.ClosedCount
Voice
The number of calls for the day that ended in successful customer contact.
Derived from: Campaign_Query_Rule_Real_Time.VoiceCount
camqry06: Call Summary Count per Campaign Real Time
See
for an illustration of this report.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Total Records
The total number of records.
Derived from: Campaign_Query_Rule_Real_Time.TotalCount
Available
The number of available records.
Derived from: (Campaign_Query_Rule_Real_Time.TotalCount -
(Campaign_Query_Rule_Real_Time.VoiceCount +
(Campaign_Query_Rule_Real_Time.VoiceCount +
Campaign_Query_Rule_Real_Time.ClosedCount))
Closed
The number of contacts attempted.
Derived from: Campaign_Query_Rule_Real_Time.ClosedCount
Overview:
Subject
Subject
Outbound Option Campaign Query Rule:
All campaign records.
All campaign records.
Purpose
To display the status of each query rule within a campaign.
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By campaign name
Drilldowns available
No
Schema database tables
Campaign
Campaign_Query_Rule_Real_Time