Cisco Cisco IP Contact Center Release 4.6.1 User Guide
9-3
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IP
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rprise & Hosted, Release 7.1(
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Release 7.1(
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9
Sample
Reports
Ag
ent Rep
ent Rep
o
rts
Agent 04
See
for field descriptions of this report.
Figure 9-2
agent04: Agent Task Detail Activity
Agent 05
See
for field descriptions of this report.
Figure 9-3
agent05: Agent Task Detail Performance