Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Samp
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Reports
C
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ll Ty
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R
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e
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o
rts
Caltyp28
See
for field descriptions of this
report.
Figure 9-39
caltyp28: Call Type Queue Tasks Status Now Real Time
Caltyp31
See
for field descriptions of this report.
Figure 9-40
caltyp31: Call Type Abandon/Answer Distribution by Half Hour