Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Referen
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Samp
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Reports
S
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ill Gr
oup
Repor
ts
Perskg03
See
for field descriptions of this report.
Figure 9-56
perskg03: Peripheral Skill Group Agent State Status
Perskg05
See
for field descriptions of this report.
Figure 9-57
perskg05: Peripheral Skill Group % Utilization of Ready Agents