Cisco Cisco IP Contact Center Release 4.6.1 User Guide

The enterprise name and ID number of the peripheral on which the agent is working.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID

The last and first name of the agent
Derived from: Person.LastName + ’, ’ + Person.FirstName 

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent is 
currently working. 
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.
Derived from: Media_Routing_Domain.EnterpriseName

The current phone extension number on which the agent is working.
Derived from: Agent_Real_Time.Extension

Subject

A table of all agents on the selected peripheral(s) showing each agent's 
current skill group, state, and call direction.

Fields applicable to a voice domain only are prefixed with an asterisk (*). 
Such fields are not applicable for e-mail or collaboration media.

Purpose

To show the current agent status for all the agents connected to the 
selected peripheral(s).

Applicable environment

IPCC and/or ICM

Template type

Real-time table

Sort order

By peripheral, agent's last name, first name, media routing domain, and 
log on date and time.

Drilldowns available

No

Schema database tables

Agent

 

Agent_Real_Time

 

Media_Routing_Domain

 

Peripheral

 

Person

 

Skill_Group