Cisco Cisco E-Mail Manager Unity Integration Option User Guide

See 

 for an illustration of this report.

The last and first name of the agent.
Derived from: Person.LastName + ’ , ’ + Person.FirstName

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent 
worked when doing this task. 
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.
Derived from: Media_Routing_Domain.EnterpriseName

The name of the skill group to which the agent is associated.
Derived from: Skill_Group.EnterpriseName and 
Agent_Skill_Group_Half_Hour.SkillTargetId

Subject

A table of all agents in the selected skill groups 

analyzing all the tasks handled by each agent, 

gathered in half-hour increments.

Fields applicable to a voice domain only are prefixed 

with an asterisk (*). Such fields are not applicable for 

e-mail or collaboration media.

Purpose

To show all agent tasks in a skill group(s) for the 

selected time period

Applicable 

environment

IPCC and/or ICM

Template type

Historical table

Default sort order

By last name, first name, media routing domain, skill 

group, date, and time

Drilldowns available

No

Schema database 

table

Agent 

Agent_Skill_Group_Half_Hour 

Media_Routing_Domain 

Person 

Skill_Group