Cisco Cisco E-Mail Manager Unity Integration Option User Guide

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent 
worked when doing this task.  
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.
Derived from: Media_Routing_Domain.EnterpriseName

The agent's last name and first name and agent's skill target ID.
Derived from: Person.LastName + ', ' + Person.FirstName + Agent.SkillTargetID

DateTime (no label)

The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and 
HH:MM:SS (hour, minute, second) format.
Derived from: Agent_Skill_Group_Half_Hour.DateTime

The total time period in the half hour interval the agent was logged on measured in 
HH:MM:SS (hours, minutes, seconds) format.
Derived from: Agent_Half_Hour.LoggedOnTimeToHalf

The number tasks that the agent ended in the half hour interval.
Derived from: Agent_Skill_Group_Half_Hour.CallsHandledToHalf

The number of times in the half hour interval that this agent received a direct internal 
or external incoming call. This includes direct calls that were received from another 
agent through the transfer or conference key that dialed the agent’s extension directly 
without going through ICM scripting. This does not include calls routed by ICM to the 
agent.
Derived from: Agent_Skill_Group_Half_Hour.InternalCallsRcvToHalf

The number of external outgoing calls that the agent made from the ACD extension in 
the half hour interval.
Derived from: Agent_Skill_Group_Half_Hour.AgentOutCallsToHalf

The number of internal outgoing calls that the agent made from the ACD extension in 
the half hour interval.
Derived from: Agent_Skill_Group_Half_Hour.InternalCallsToHalf