Manualsbrain.com
  1. Manuals
  2. Brands
  3. Cisco
  4. Cisco E-Mail Manager Unity Integration Option
  5. User Guide

Cisco Cisco E-Mail Manager Unity Integration Option User Guide

Download
Page of 652
   
8-22
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 8      Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Voice
The number of contacts for which a voice was detected during the half hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf 
Busy
The number of contacts in the half hour interval that detected a busy signal.
Derived from: Campaign_Query_Rule_Half_Hour.BusyDetectToHalf 
No Answer
The number of contacts in the half hour interval that were not answered.
Derived from: Campaign_Query_Rule_Half_Hour.NoAnswerDetectToHalf 
No Ringback
The number of contacts in the half hour interval that did not detect a ring back.
Derived from: Campaign_Query_Rule_Half_Hour.NoRingBackDetectToHalf
No Dialtone
The number of contacts in the half hour interval that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Half_Hour.NoDialToneDetectToHalf
Fax
The number of contacts in the half hour interval that detected a fax.
Derived from: Campaign_Query_Rule_Half_Hour.FaxDetectToHalf
Network IVR
The number of contacts in the half hour interval that detected a network answering 
machine.
Derived from: Campaign_Query_Rule_Half_Hour.NetworkAnsMachineDetectToHalf 
Answering Machine
The number of contacts in the half hour interval that detected an answering machine.
Derived from: Campaign_Query_Rule_Half_Hour.AnsweringMachineDetectToHalf
SIT Tone
The number of contacts in the half hour interval that detected a special information 
tone (SIT).
Derived from: Campaign_Query_Rule_Half_Hour.SITToneDetectToHalf
Agent Rejected
The number of preview/callback contacts in the half hour interval that were rejected by 
the agent.
Derived from: Campaign_Query_Rule_Half_Hour.AgentRejectedToHalf