Cisco Cisco Unified Contact Center Enterprise 9.0(1) User Guide
8-12
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Tme Reports
Query Rule Start Time
The time in HH:MM:SS format that the query rule starts.
Query rule time is based on the ICM central controller’s time zone. Typically, the ICM
Adm Workstation from which a query is run is in the ICM central controller’s time zone.
Adm Workstation from which a query is run is in the ICM central controller’s time zone.
Derived from: Campaign_Query_Rule.StartHours “:”
Campaign_Query_Rule.StartMinutes
End Zone 1 Time
Campaign End Zone 1 time measured in HH:MM:SS format. Campaign End Zone 1 time
is the time beyond which a customer can no longer be phoned at home.
is the time beyond which a customer can no longer be phoned at home.
Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes
Query Rule End Time
The time in HH:MM:SS format that the query rule ends.
Derived from: Campaign_Query_Rule.EndHours ':'
Campaign_Query_Rule.EndMinutes
Zone 1 Duration
The total Zone 1 time. Home Duration = End Home Time – Start Home Time
Derived from: (((Campaign.HomeEndHours * 60) +
Derived from: (((Campaign.HomeEndHours * 60) +
(Campaign.HomeEndMinutes)) - ((Campaign.HomeStartHours * 60) + (Cam-
paign.HomeStartMinutes)))
Query Rule Duration
The total query rule time. Work Duration = End Query Rule Time – Start Query Rule
Time.
Time.
Derived from: (((Campaign_Query_Rule.EndHours * 60) +
(Campaign_Query_Rule.EndMinutes)) - ((Campaign_Query_Rule.StartHours
* 60) + (Campaign_Query_Rule.StartMinutes)))
Start Zone 2 Time
Campaign Start Zone 2 time measured in HH:MM:SS format. Campaign Start Zone 2
time is the start time that a customer can be phoned at work.
Campaign time is normalized to the customer’s time zone. For example, if the
campaign runs from 3 to 6 PM Eastern Standard time and it is past 6 PM on the East
coast, you can still dial someone in Chicago since it is not yet 6 PM there.
time is the start time that a customer can be phoned at work.
Campaign time is normalized to the customer’s time zone. For example, if the
campaign runs from 3 to 6 PM Eastern Standard time and it is past 6 PM on the East
coast, you can still dial someone in Chicago since it is not yet 6 PM there.
Derived from: campaign.workstarthours ':' campaign.workstartminutes
End Zone 2 Time
The Zone 2 time in HH:MM:SS format that the campaign ends.
Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes