Cisco Cisco Unified Contact Center Enterprise 9.0(1) User Guide
2-66
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2 Agent Report Templates
Agent by Peripheral Reports
Agent by Peripheral Real-Time Reports
•
•
IPCC and/or ICM
historical table
All the report data
available from
the
Agent_Skill_Grou
p_Half_Hour
table for all the
agents on the
selected periph-
eral(s). ICM soft-
ware generates
Agent_Half_Hour
records for each
agent.
This report is for
online viewing or
for exporting to
Excel. It is not
formatted for
printing.
the
Agent_Skill_Grou
p_Half_Hour
table for all the
agents on the
selected periph-
eral(s). ICM soft-
ware generates
Agent_Half_Hour
records for each
agent.
This report is for
online viewing or
for exporting to
Excel. It is not
formatted for
printing.
IPCC and/or ICM
real-time table
All the report data
available from
the
Agent_Real_Time
table for all the
agents on the
selected periph-
eral(s). ICM soft-
ware generates
Agent_Real_Time
records for each
agent.
the
Agent_Real_Time
table for all the
agents on the
selected periph-
eral(s). ICM soft-
ware generates
Agent_Real_Time
records for each
agent.
This report is for
online viewing or
for exporting to
Excel. It is not
formatted for
printing.
online viewing or
for exporting to
Excel. It is not
formatted for
printing.