Cisco Cisco IPCC Web Option User Guide
2-133
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2 Agent Report Templates
Agent By Skill Group Reports
agtskg03: Agent Skill Group Logout Status Report
Data:
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + ’ , ’ + Person.FirstName
Derived from: Person.LastName + ’ , ’ + Person.FirstName
Media
The media routing domain from which the agent is logged off.
Derived from: Media_Routing_Domain.EnterpriseName
Derived from: Media_Routing_Domain.EnterpriseName
Agent Enterprise Name
The enterprise name of the agent.
Derived from: Agent.Enterprisename
Derived from: Agent.Enterprisename
Skill Group
The name of the skill group to which this agent is associated.
Derived from: Skill_Group.EnterpriseName and
Agent_Skill_Group_Half_Hour.SkillTargetId
Derived from: Skill_Group.EnterpriseName and
Agent_Skill_Group_Half_Hour.SkillTargetId
Log On DateTime
The date and time the agent logged on, measured in MM:DD:YYYY (month, day, year)
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Agent_Skill_Group_Logout.LogoutDateTime -
Agent_Skill_Group_Logout.LoginDuration
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Agent_Skill_Group_Logout.LogoutDateTime -
Agent_Skill_Group_Logout.LoginDuration
Overview:
Subject
A table of all the agents in the selected skill groups showing logout data
for each agent, gathered in half-hour increments
for each agent, gathered in half-hour increments
Purpose
To show ONLY agents who have logged out from the selected skill
group(s) during the selected interval.
group(s) during the selected interval.
Applicable environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By agent last name, first name, media, agent_enterprisename, skill group,
and logon date
and logon date
Drilldowns available
No
Schema database tables
Agent
Agent_Skill_Group_Logout
Media_Routing_Domain
Person
Skill_Group