Cisco Cisco IPCC Web Option User Guide

See 

 for an illustration of this report.

The agent's skill group's enterprise name and skill target ID.
Derived from: Skill_Group.EnterpriseName and 
Agent_Skill_Group_Half_Hour.SkillTargetId

Subject

A table of all agents in the selected skill groups showing 

each agent's daily task statistic totals and agent time 

allocations, gathered in day increments.

Note: Completed tasks are all the tasks that completed 

during the time shown (that is, on the row in the report). 

This includes any tasks which began before the time frame 

shown. However, this does not include tasks where the 

caller abandoned in the local ACD queue.

This report contains the same data as the Agtskg25 report 

except that here the data is gathered by day rather than 

by half hour.

Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show skill group activity and performance for the 

selected time period.

Applicable 

environment

ICM and/or IPCC

Template type

Historical table

Default sort order

By last name, first name, media, skill group, and then by 

date and time

Drilldowns available

No

Schema database 

tables

Agent 

Agent_Skill_Group_Half_Hour 

Person 

Skill_Group 

Media_Routing_Domain