Cisco Cisco IPCC Web Option User Guide
2-198
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2 Agent Report Templates
Agent By Team Reports
Agent Name
The agent's last name and first name.
Person.LastName, + Person.FirstName
Login Name
The agent's login name.
Derived from: Person.LoginName
Person.LastName, + Person.FirstName
Login Name
The agent's login name.
Derived from: Person.LoginName
Media
The media routing domain with which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName
Derived from: Media_Routing_Domain.EnterpriseName
Skill Group
The name of the skill group assigned to the agent.
Derived from: Skill.Group.EnterpriseName
Derived from: Skill.Group.EnterpriseName
Total Agents On Team
The count of agents configured for the individual team.
Derived from: Agent_Team_Member
Derived from: Agent_Team_Member
Total Agents
The count of agents configured for all the teams selected on the report.
agteam32: Agent Team State Counts Real Time Report
See
for an illustration of this report.
Overview:
Subject
A table summary of the number of agents in various agent states.
Fields applicable to a voice domain only are prefixed with an asterisk (*).
Such fields are not applicable for e-mail or collaboration media.
Such fields are not applicable for e-mail or collaboration media.
Purpose
Provides real-time agent team information on number of agents assigned
to a team, number of agents logged on, number of agents in different
states, and number of agents available to receive incoming tasks.
to a team, number of agents logged on, number of agents in different
states, and number of agents available to receive incoming tasks.
Applicable environment
IPCC and/or ICM
Template type
Real-time table
Default sort order
Agent Team