Cisco Cisco IPCC Web Option User Guide

The number of hours, minutes, and seconds (in HH:MM:SS format) that the agent was 
logged on.
Derived from: Agent_Logout.LoginDuration

The ICM software's central controller date and time when the agent logged out.
Derived from: Agent_Logout.LogoutDateTime

A code received from the peripheral that indicates the reason for the agent's last state 
change. If the code is not defined, this displays 0. 
Note: For reason codes to be displayed in a report:
•

The agent's CTIOS desk settings and CTIOS registry settings need to be 

configured to display the reason code. You can do this in the ICM Configuration 
Manager's Agent Desk Settings List tool.
• You must enable reason code reporting by selecting the "agent event detail" check 
box in the ICM Configuration Manager's PG Explorer. 
For more information,  see About Agent Log Out Reason Codes.
Derived from: Agent_Logout.ReasonCode

The total log-on duration of all agents in the media routing domain.

The total log-on duration of all agent teams in the report.

Subject

A table of selected agent teams showing agent task detail activity on 
incoming, outgoing, and internal tasks, and callback messages, gathered 
in half-hour increments.

Note: The report time must include the agent’s whole log-on session to 
get accurate times for the tasks.

Fields applicable to a voice domain only are prefixed with an asterisk (*). 
Such fields are not applicable for e-mail or collaboration media.

Purpose

To show agent team half-hour activity for the selected time period.

Applicable environment

IPCC and/or ICM

Template type

Historical table

Default sort order

By agent team, agent last name, agent first name, and media routing 
domain