Cisco Cisco IPCC Web Option User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 3 CallType Reports
IPCC Call Type Historical Reports
caltyp36: VRU Calls Analysis Daily Report
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
DateTime
The date and time when the record was generated in MM/DD/YYYY (month, day, year)
and HH:MM:SS (hours, minutes, seconds) format.
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Half_Hour.DateTime
Total VRU
The total of all the 7 VRU fields to the right of this field in the report (VRU Unhandled,
Handled, Assist, Opt Out, Scripted Trans, Forced Trans, and Other).
Handled, Assist, Opt Out, Scripted Trans, Forced Trans, and Other).
Derived from: (Call_Type_Half_Hour.VruUnhandledCallsToHalf +
Call_Type_Half_Hour.VruHandledCallsToHalf +
Call_Type_Half_Hour.VruAssistedCallsToHalf +
Call_Type_Half_Hour.VruOptOutUnhandledCallsToHalf +
Call_Type_Half_Hour.VruScriptedXferredCallsToHalf +
Call_Type_Half_Hour.VruForcedXferredCallsToHalf +
Call_Type_Half_Hour.VruOtherCallsToHalf)
Call_Type_Half_Hour.VruHandledCallsToHalf +
Call_Type_Half_Hour.VruAssistedCallsToHalf +
Call_Type_Half_Hour.VruOptOutUnhandledCallsToHalf +
Call_Type_Half_Hour.VruScriptedXferredCallsToHalf +
Call_Type_Half_Hour.VruForcedXferredCallsToHalf +
Call_Type_Half_Hour.VruOtherCallsToHalf)
VRU Unhandled
The number of calls marked as Offered to VRU but not handled in the half-hour
interval.
interval.
Derived from: Call_Type_Half_Hour.VruUnhandledCallsToHalf
Overview:
Subject
A table that shows the total behavior of calls to VRU applications
in daily intervals for the selected time period.
This is the same report as the caltyp35 report except that this
report is by daily intervals while the caltyp35 report is by
half-hour intervals.
in daily intervals for the selected time period.
This is the same report as the caltyp35 report except that this
report is by daily intervals while the caltyp35 report is by
half-hour intervals.
Purpose
To show how VRU applications handle selected call types during
the selected time period in daily increments.
the selected time period in daily increments.
Applicable
environment
environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By enterprise call type and then by date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour