Cisco Cisco IPCC Web Option User Guide
6-8
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 6 Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
Data:
IVR Ports
The enterprise name of the IVR ports.
Derived from: Trunk_Group.EnterpriseName
Ports Idle
The number of non-busy ports in the trunk group for the current half-hour interval.
Derived from: Trunk_Group_Real_Time.TrunksIdle
Ports In Service
The number of ports in the trunk group in service for the current half-hour interval.
Derived from: Trunk_Group_Real_Time.TrunksInService
trkgrp22: IVR Ports Status Real Time Report
Data:
IVR Ports
The enterprise name of the IVR port trunk group.
Derived from: Trunk_Group.EnterpriseName
Default sort order
By IVR port trunk group.
Drilldowns available
No
Schema database
tables
tables
Trunk_Group
Trunk_Group_Real_Time
Overview:
Subject
A real-time table showing counts of ports in-service, ports idle,
and the time in HH:MM:SS (hours, minutes, seconds) that all
ports have been currently busy.
and the time in HH:MM:SS (hours, minutes, seconds) that all
ports have been currently busy.
Purpose
To show the status of IVR ports.
Use this report to ensure that your system is performing
optimally.
Use this report to ensure that your system is performing
optimally.
Applicable environment
IPCC
Template type
Real-time table
Default sort order
By IVR port trunk group.
Drilldowns available
No
Schema database
tables
tables
Trunk_Group
Trunk_Group_Real_Time