Cisco Cisco IPCC Web Option User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Campaign Summary
A summary of each field for each campaign.
Query Rule Summary
A summary of each field for each query rule.
Report Summary
A summary of each field for all campaigns.
camqry11: Summary of Call Counts per Campaign Half Hour Report
See
for an illustration of this report.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Date Time (no label)
The central controller date and time at the start of the half-hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Attempted
Summary total of the number of calls attempted in the half-hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf +
Campaign_Query_Rule_Half_Hour.BusyDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoAnswerDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoRingBackDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoDialToneDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.FaxDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.NetworkAnsMachineDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.AnsweringMachineDetectToHalf +
Campaign_Query_Rule_Half_Hour.BusyDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoAnswerDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoRingBackDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoDialToneDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.FaxDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.NetworkAnsMachineDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.AnsweringMachineDetectToHalf +
Overview:
Subject
Outbound Option Campaign Query Rule:
Status of all campaign records, gathered in half-hour increments.
Purpose
To show the status for all campaigns for the selected time period.
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Historical table
Default sort order
By campaign name, and then by date and time
Drilldowns available
No
Schema database table
Campaign
Campaign_Query_Rule_Half_Hour
Campaign_Query_Rule_Half_Hour