Cisco Cisco IPCC Web Option User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Wrong Number
The number of contacts in a half-hour interval where the party answering the phone
indicated the customer didn’t live there.
indicated the customer didn’t live there.
Derived from: Campaign_Query_Rule_Real_Time.WrongNumberCount
Canceled
The number of contacts in the half hour interval where the dialer canceled a ringing
customer call
customer call
Derived from: Dialer_Half_Hour.CancelledDetectToHalf
Dialer Abandon
The number of contacts in the half hour interval abandoned by the dialer.
Derived from: Dialer_Half_Hour.AbandonDetectToHalf
Abandon to IVR
The number of contacts in the half hour interval that were abandoned by the dialer.
However, instead of hanging-up on the customer the customer was transferred to an
IVR which plays a message.
However, instead of hanging-up on the customer the customer was transferred to an
IVR which plays a message.
Derived from: Dialer_Half_Hour.AbandonToIVRToHalf
Customer Abandon
The number of contacts in the half hour interval where the customer hung-up
immediately after picking up the phone.
immediately after picking up the phone.
Derived from: Dialer_Half_Hour.CustomerAbandonDetectToHalf
Dialer Summary
A summary of each field for each dialer.
Report Summary
A summary of each field for all dialers.
imprul10: Import Rule Report
Overview:
Subject
Outbound Option Import Rule:
The number of good, bad, and total records imported, by time
range, gathered in half-hour increments.
The number of good, bad, and total records imported, by time
range, gathered in half-hour increments.
Purpose
To show the status of imported records for the selected time
period.
period.
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Historical table
Default sort order
By the import rule name