Cisco Cisco IPCC Web Option User Guide
9-12
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Referen
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Release 7.
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Chap
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Samp
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Reports
Ag
ent Repo
ent Repo
rts
Agent by Skill Group Reports
Agtskg07
See
for field descriptions of this report.
Figure 9-14
agtskg07: Agent Skill Group Task Analysis
Agtskg21
See
for field descriptions of this report.
Figure 9-15
agtskg21: Agent Skill Group Task Summary Half Hour