Cisco Cisco IPCC Web Option User Guide

See 

, for an illustration of this report.

The last and first name of the agent and the agent's ID (in parentheses) in the skill 
group in which agent resides.
Derived from:  
Person.LastName ‘ , ‘ Person.FirstName and 

Agent_Skill_Group_Half_Hour.SkillTargetID

Subject

A table of selected agents showing agent call statistics and 

agent time allocations, gathered in day increments.

Note: Completed tasks are all the tasks which completed 

during the time shown (that is, on the row in the report) 

and includes any tasks or calls that began in a prior time 

frame but completed in the selected time. 

This is the same report as the Agent25 report except that 

the data here is by day rather than by half-hour.

Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show daily agent activity and performance for the 

selected time period.

Note: This report includes columns from both the Agent22 

and the Agent24 reports for those supervisors that would 

prefer all the information on one report and do not need 

the details provided by the sepaate Call Summary and 

Performance Summary reports.

Applicable 

environment

ICM and/or IPCC

Template type

Historical table

Default sort order

By agent last name, first name, media routing domain, 

skill group, and date

Drilldowns available

No

Schema database 

tables

Agent 

Person 

Media_Routing_Domain 

Agent_Skill_Group_Half_Hour 

Skill_Group 

Agent_Half_Hour