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Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2      Agent Report Templates
Agent By Team Reports
agteam02: Agent Skill Group Status Report
See 
 for an illustration of this report.
Data:
Agent Team
The name of the agent team.
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent team's primary supervisor. 
Derived from: Person.LastName + ' ' + Person.FirstName
Skill Group
The skill group into which the agent is logged.
Derived from: Skill_Group.EnterpriseName
Agent Name
The agent's last name and first name.
Derived from: Person.LastName + ' ' + Person.FirstName
Overview:
Subject
A table of selected agent teams showing each agent's current logon date 
and time, state, and last state change
Purpose
To show current agent team status and agent availability according to 
the skill groups in the teams
Applicable environment
IPCC and/or ICM
Template type
Real-time table
Default sort order
By agent team, skill group, agent name, and media routing domain
Drilldowns available
No
Data derived from ICM 
Schema database tables
Agent
 
Agent_Skill_Group_Real_Time
 
Agent_Team
 
Agent_Team_Member
 
Person
 
Media_Routing_Domain
 
Skill_Group
 
Controller_Time