Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
3-3
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 3 CallType Reports
IPCC Call Type Real-Time Reports
IPCC Call Type Real-Time Reports
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IPCC only
historical table
The number of answered
and abandoned calls
across daily intervals for
each call type. The
intervals are measured in
minutes and seconds. This
report shows the numbers
for each interval
separately.
and abandoned calls
across daily intervals for
each call type. The
intervals are measured in
minutes and seconds. This
report shows the numbers
for each interval
separately.
IPCC only
historical table
The running
(accumulative) totals of
answered and abandoned
calls for selected call types
across half-hour intervals.
The intervals are
measured in minutes and
seconds.
(accumulative) totals of
answered and abandoned
calls for selected call types
across half-hour intervals.
The intervals are
measured in minutes and
seconds.
IPCC only
historical table
The running
(accumulative) totals of
answered and abandoned
calls for selected call types
across daily intervals. The
intervals are measured in
minutes and seconds.
(accumulative) totals of
answered and abandoned
calls for selected call types
across daily intervals. The
intervals are measured in
minutes and seconds.
IPCC and/or ICM
historical table
The total behavior of calls
to VRU applications in
half-hour intervals for the
selected time period.
to VRU applications in
half-hour intervals for the
selected time period.
IPCC and/or ICM
historical table
The total behavior of calls
to VRU applications in
daily intervals for the
selected time period.
to VRU applications in
daily intervals for the
selected time period.
IPCC only
historical
graph
graph
The number of tasks
abandoned within Service
Level for Call Types per
day.
abandoned within Service
Level for Call Types per
day.