Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
entskg31: IPCC Enterprise Skill Group Task Summary Half Hour Report
See
for an illustration of this report.
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName
(Enterprise_Skill_Group.EnterpriseSkillGroupID)
(Enterprise_Skill_Group.EnterpriseSkillGroupID)
Skill Group
The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)
DateTime (no label)
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
Overview:
Subject
A table of the selected enterprise skill group(s) showing
call statistics gathered in half-hour increments
Note: Completed tasks are all the tasks all tasks that
completed during the time shown (that is, on the row in
the report). This includes any tasks which began before
the time frame shown. However, this does not include
tasks where the caller abandoned in the local ACD queue.
The report displays the same data as the Perskg31 report
except that this data is organized by enterprise skill group
rather than by media.
Fields applicable to a voice domain only are prefixed with
an asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
call statistics gathered in half-hour increments
Note: Completed tasks are all the tasks all tasks that
completed during the time shown (that is, on the row in
the report). This includes any tasks which began before
the time frame shown. However, this does not include
tasks where the caller abandoned in the local ACD queue.
The report displays the same data as the Perskg31 report
except that this data is organized by enterprise skill group
rather than by media.
Fields applicable to a voice domain only are prefixed with
an asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show the call activity for the selected enterprise skill
groups for the selected time period.
groups for the selected time period.
Applicable environment
IPCC only
Template type
Historical table
Default sort order
By enterprise skill group name, then by skill group name,
and then by date and time.
and then by date and time.
Drilldowns available
Yes
Schema database tables
Skill_Group
Enterprise_Skill_Group
Enterprise_Skill_Group_Member
Enterprise_Skill_Group_Member
Skill_Group_Half_Hour