Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 5 Skill Group Report Templates
IPCC Peripheral Skill Group Reports
Net Cons Out
The number of network consultative calls completed by agents who have at least one
call on hold.
call on hold.
Derived from: Skill_Group_Half_hour.NetConsultativeCallsToHalf
Net Cons Out Time
The number of seconds spent on network consultative calls by agents who have at least
one call on hold.
one call on hold.
Derived from: Skill_Group_Half_hour.NetConsultativeCallsTimeToHalf
Net Conf Out
The number of conference calls initiated by agents.
Derived from: Skill_Group_Half_hour.NetConferencedOutCallsToHalf
Net Conf Out Time
The number of seconds spent on conference calls.
Derived from: Skill_Group_Half_hour.NetConferencedOutCallsTimeToHalf
Net Trans Out
The number of tasks transferred out by agents in the half hour interval.
Derived from: ASkill_Group_Half_hour.NetTransferredOutCallsToHalf
perskg31: IPCC Peripheral Skill Group Task Summary Half Hour Report
See
for an illustration of this report.
Overview:
Subject
A table of the selected Peripheral Skill Group(s) showing each skill
groups' call statistics, gathered in half-hour increments.
Note: Completed task data is for all tasks that completed during
the time shown (that is, on the row in the report). This includes
any tasks which began before the time frame shown. However,
this does not include tasks where the caller abandoned in the local
ACD queue.
This report displays the same data as the Entskg31 report except
that this report is organized by media rather then by skill group.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
groups' call statistics, gathered in half-hour increments.
Note: Completed task data is for all tasks that completed during
the time shown (that is, on the row in the report). This includes
any tasks which began before the time frame shown. However,
this does not include tasks where the caller abandoned in the local
ACD queue.
This report displays the same data as the Entskg31 report except
that this report is organized by media rather then by skill group.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
Shows the task activity for the selected skill groups for the
selected time period.
selected time period.
Applicable environment
IPCC only
Template type
Historical table
Default sort order
By media routing domain, skill group, and then by date and time