Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Real-Tme Reports
Voice
The number of calls for the day that ended in successful customer contact.
Derived from: Campaign_Query_Rule_Real_Time.VoiceCount
dialer01: Dialer Real Time Report
See
for an illustration of this report.
Data:
Dialer Name
The name of the dialer.
Derived from: Dialer.DialerName
Date Time (no label)
The central controller date and time.
Derived from: Dialer_Real_Time.DateTime
Attempted
Summary total of the number of contacts dialed today.
Derived from: Dialer_Real_Time.VoiceDetectToHalf +
Dialer_Real_Time.BusyDetectToHalf + Dialer_Real_Time.NoAnswerDetectDetectToHalf
+ Dialer_Real_Time.NoRingBackDetectDetectToHalf +
Dialer_Real_Time.NoDialToneDetectDetectToHalf +
Dialer_Real_Time.FaxDetectDetectToHalf +
Dialer_Real_Time.NetworkAnsMachineDetectDetectToHalf +
Dialer_Real_Time.AnsweringMachineDetectToHalf +
Dialer_Real_Time.SITToneDetectDetectToHalf +
Dialer_Real_Time.AgentRejectedDetectToHalf +
Dialer_Real_Time.AgentClosedDetectToHalf +
Dialer_Real_Time.WrongNumberCountToHalf +
Dialer_Real_Time.CustomerNotHomeCountToHalf +
Dialer_Real_Time.CallbackCountToHalf
+Dialer_Real_Time.PersonalCallbackCountToHalf +
Dialer_Real_Time.CancelledDetectDetectToHalf +
Dialer_Real_Time.BusyDetectToHalf + Dialer_Real_Time.NoAnswerDetectDetectToHalf
+ Dialer_Real_Time.NoRingBackDetectDetectToHalf +
Dialer_Real_Time.NoDialToneDetectDetectToHalf +
Dialer_Real_Time.FaxDetectDetectToHalf +
Dialer_Real_Time.NetworkAnsMachineDetectDetectToHalf +
Dialer_Real_Time.AnsweringMachineDetectToHalf +
Dialer_Real_Time.SITToneDetectDetectToHalf +
Dialer_Real_Time.AgentRejectedDetectToHalf +
Dialer_Real_Time.AgentClosedDetectToHalf +
Dialer_Real_Time.WrongNumberCountToHalf +
Dialer_Real_Time.CustomerNotHomeCountToHalf +
Dialer_Real_Time.CallbackCountToHalf
+Dialer_Real_Time.PersonalCallbackCountToHalf +
Dialer_Real_Time.CancelledDetectDetectToHalf +
Overview:
Subject
Subject
Outbound Option Dialer:
Contacts, busy, voice, answering machine, SIT Tone detects, no
answer, and abandoned calls for each dialer.
Contacts, busy, voice, answering machine, SIT Tone detects, no
answer, and abandoned calls for each dialer.
Purpose
To display the current status of each dialer
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By dialer name
Drilldowns available
No
Schema database
tables
tables
Dialer
Dialer_Real_Time