Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
2-60
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2 Agent Report Templates
Agent By Agent Reports
Net Trans Out
The number of calls transferred out by agents during the half-hour interval.
Derived from: Agent_Skill_Group_Half_Hour.NetTransferredOutCallsToHalf
Derived from: Agent_Skill_Group_Half_Hour.NetTransferredOutCallsToHalf
agent30: Agent Not Ready Summary Report
See
, for an illustration of this report.
Data:
Media
The media routing domain into which the agent is logged.
Derived from: Media_Routing_Domain.EnterpriseName
Derived from: Media_Routing_Domain.EnterpriseName
Overview:
Subject
An overall summary of the not ready status of agents in a given time period.
For details on individual sessions, see the Agent31 report.
Note: The report only returns accurate data for COMPLETED Not Ready
activity. Rows in the report that have a asterisk (*) have incomplete data and
therefore the calculations in them will not be accurate.
activity. Rows in the report that have a asterisk (*) have incomplete data and
therefore the calculations in them will not be accurate.
Important: If you want to report on agent Not Ready reason codes, configure
the Not Ready Reason codes in the ICM Configuration Manager AND on the
agent desktop software (CTI or Cisco Agent Desktop). Also, in an IPCC
environment, ensure that agent event detail is enabled on the CallManager
peripheral. It is enabled by default in the ICM Configuration Manager only
for the IPCC peripheral.
the Not Ready Reason codes in the ICM Configuration Manager AND on the
agent desktop software (CTI or Cisco Agent Desktop). Also, in an IPCC
environment, ensure that agent event detail is enabled on the CallManager
peripheral. It is enabled by default in the ICM Configuration Manager only
for the IPCC peripheral.
Purpose
To check overall historical agent availability.
Applicable
environment
environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By Person.LastName, Person.FirstName,
Media_Routing_Domain.EnterpriseName, and
Reason_Code.ReasonCodeName
Media_Routing_Domain.EnterpriseName, and
Reason_Code.ReasonCodeName
Drilldowns available
No
Schema database table
Media_Routing_Domain
Person
Agent
Agent_Event_Detail
Reason_Code